Shipping & Returns
- Delivery / Shipping happened in most cases on weekdays during the day.
- In most cases, delivery / we ship your item (s) within 3 business days. Sometimes it might happen due to a lack of stock that you order is delivered later. This you will always notice.
The sending of an order where the total amount € 50, - or more, within the Netherlands and Belgium for free. Orders under € 50, - we charge € 5.95 shipping and service.
When you return the entire order, you also receive any paid postage and fees. The cost of the return shipment are borne by the customer.
Track and trace:
After you have placed an order, you can track your order. When you register your account you will see there status.
If an order does not fit through the letterbox of its size or represent a high value, it is sent as parcel post. In this case you get when your order has the status of "shipped", trackable, it will be sent to you by email.
You have a cooling off period of 14 days to return the product without reason commencing on the date of receipt of the product. The product can only be unused and, if possible, be returned in original packaging.
For returning the order the return costs at your expense.
The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product itself, he may wait to return until he has received the product or the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for consumers.
You can return form HERE download.
Would you please add this form with your product return along with copy of invoice. (Which avoids unnecessary delay in the return process)
Would you like to send a product to us what is covered by the warranty?
Please send the product including all accessories to the following address along with copy invoices and clear indication of fault / problem.
Our products have a warranty period of 2 years from the date of invoice.
You can guarantee form HERE to download.